Display Error Of Copied Text In Dark Mode

Apr 28, 2025 by ADMIN 42 views

Display Error of Copied Text in Dark Mode: A Critical Issue in Zammad 6.5

As a user of Zammad 6.5, you may have encountered a frustrating issue where copied text is not displayed correctly in dark mode, particularly when inserted on the second line. This problem not only affects the text's appearance in the light mode but also in emails. In this article, we will delve into the details of this issue, explore the possible causes, and provide a step-by-step guide to reproduce the behavior.

Zammad Version: 6.5
Installation Method: SaaS
Browser + Version: Detected in Chrome and Edge

The issue arises when you insert a text on the second line in dark mode via copy and paste. The text is not displayed correctly in light mode, and the subsequent text in the article is also affected. This problem is not limited to the text's appearance in the light mode; it also impacts the email. The provided screenshot from GitHub showcases the issue:

https://github.com/user-attachments/assets/b2e5c434-e8cf-4f58-a7be-115ce2a72ba5

Interestingly, this issue cannot be reproduced in Firefox.

The expected behavior is that the text is displayed correctly, regardless of the mode or the location of the text within the article.

To reproduce the behavior, please refer to the video provided.

The support ticket number for this issue is #10180478.

In conclusion, the display error of copied text in dark mode is a critical issue in Zammad 6.5. This problem affects the text's appearance in light mode and emails, making it difficult for users to work efficiently. We hope that this article has provided valuable insights into the issue and has helped you to reproduce the behavior. If you are experiencing this issue, we recommend creating a support ticket to get assistance from the Zammad team.

While the exact cause of this issue is not clear, there are a few possible explanations:

Browser Compatibility: The issue may be related to browser compatibility, particularly with Chrome and Edge. Firefox, on the other hand, seems to be immune to this problem.
Dark Mode Settings: The dark mode settings may be causing the issue. It is possible that the text is not being displayed correctly due to the way the dark mode is implemented.
Zammad Configuration: The Zammad configuration may be contributing to the issue. It is possible that the configuration is not set up correctly, leading to the display error.

To resolve this issue, you may want to try the following:

Update Zammad: Ensure that you are running the latest version of Zammad.
Check Browser Compatibility: Verify that the issue is not related to browser compatibility.
Adjust Dark Mode Settings: Experiment with different dark mode settings to see if it resolves the issue.
Review Zammad Configuration: Check the Zammad configuration to ensure that it is set up correctly.

If you are experiencing this issue, recommend the following:

Create a Support Ticket: Reach out to the Zammad support team to report the issue and get assistance.
Provide Detailed Information: Provide detailed information about the issue, including the steps to reproduce the behavior.
Attach Relevant Screenshots: Attach relevant screenshots to help the support team understand the issue better.

By following these recommendations, you can help the Zammad team to identify and resolve the issue, ensuring that you can work efficiently in Zammad 6.5.
Display Error of Copied Text in Dark Mode: A Q&A Article

In our previous article, we explored the display error of copied text in dark mode in Zammad 6.5. This issue affects the text's appearance in light mode and emails, making it difficult for users to work efficiently. In this article, we will answer some frequently asked questions related to this issue, providing valuable insights and solutions to help you resolve the problem.

A: The display error of copied text in dark mode is a problem where the text is not displayed correctly when inserted on the second line in dark mode via copy and paste. This issue affects the text's appearance in light mode and emails.

A: The issue is detected in Chrome and Edge, but it cannot be reproduced in Firefox.

A: The possible causes of this issue include:

Browser Compatibility: The issue may be related to browser compatibility, particularly with Chrome and Edge.
Dark Mode Settings: The dark mode settings may be causing the issue. It is possible that the text is not being displayed correctly due to the way the dark mode is implemented.
Zammad Configuration: The Zammad configuration may be contributing to the issue. It is possible that the configuration is not set up correctly, leading to the display error.

A: To resolve this issue, you may want to try the following:

Update Zammad: Ensure that you are running the latest version of Zammad.
Check Browser Compatibility: Verify that the issue is not related to browser compatibility.
Adjust Dark Mode Settings: Experiment with different dark mode settings to see if it resolves the issue.
Review Zammad Configuration: Check the Zammad configuration to ensure that it is set up correctly.

A: If you are experiencing this issue, recommend the following:

Create a Support Ticket: Reach out to the Zammad support team to report the issue and get assistance.
Provide Detailed Information: Provide detailed information about the issue, including the steps to reproduce the behavior.
Attach Relevant Screenshots: Attach relevant screenshots to help the support team understand the issue better.

A: The issue is specific to Zammad 6.5, but it may also affect other versions of Zammad. If you are experiencing this issue in a different version of Zammad, please report it to the support team.

A: Yes, you can reproduce this issue in a test environment. Please refer to the video provided in the original article for instructions on how to reproduce the behavior.

In conclusion, the display error of copied text in dark mode is a critical issue in Zammad 6.5. This problem affects the text's appearance in light mode and emails, making it for users to work efficiently. We hope that this Q&A article has provided valuable insights and solutions to help you resolve the issue. If you are experiencing this issue, please create a support ticket and provide detailed information about the issue.